International Hotel Supply Company | Luxury Hotel Cosmetics | Luxury Airline cosmetics

Careers

There is currently one vacancies available. However, we are always keen to meet energetic and talented professionals who would like to join our team. If you wish to be considered for any future positions, please send your CV and covering letter to hr@internationalhotel.com

MERCHANDISER EMEA
Job Description

 Job Title

 Merchandiser - EMEIA

Reports To

Director Merchandising & Product Development

 Department

Merchandising & Product Development

(In)direct reports

 

 Approved By

 HR

Approved Date

November 2018

 

OVERALL ROLE PURPOSE

Responsible for product sourcing and planning and the item creation process for the three business units of Europe, Middle East and India. This includes managing the product categories throughout the product lifecycle, gathering and prioritizing products and customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Initiating and completing every new or reactivating of items for the ERP system in line with company policy
  2. Developing and sourcing new items based on needs of customer ’RFQ’s and Sales requirements
  3. Maintaining the companies ERP system ensuring latest pricing, HS Codes, Country of Origin, etc are always up to date
  4. Manage all complaints with suppliers for items within the present product offering
  5. Coordinate samples from suppliers, for new items, as required from Sales and Sales Support
  6. Member of the Global Merchandising team to source and deliver best value for money and quality resulting in a best balance of product offering and pricing
  7. Negotiate pricing, terms, volume rebates/discounts with suppliers
  8. Collaborate with Sales, Customer Service and Program Managers serving as a knowledge source for both internal and external customers
  9. Maintain a keen interest in market trends to identify and develop Registry products for which higher financial results could be achieved as well as new innovative products
  10. Maintaining efficiencies within department for ease of following SOP’s (i.e. keeping forms/sheets updated for optimal effectiveness, item creation sheet)
  11. Maintain key areas of the Webshop (i.e. descriptions, visuals)
  12. Maintaining the head office Showroom ensuring all products are presented well and are up to date.

 

Demand Planner

Job Description

 Job Title

Demand Planner

Reports To

Supply Chain Manager

 Department

SCM

(In)direct reports

-

Approved By

HR

Approved Date

 Aug-18

 

OVERALL ROLE PURPOSE
The demand planner is fully engaged in making forecasts and monitoring them. The DM is always in touch with, sales,  sales support, marketing and merchandising.  

ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Stock demand & planning via rolling forecast system.
  2. Collecting and analyze sales figures.
  3. Periodically match those figures with the budgets, LE’s and historical data.
  4. Research, review, and analyze the effectiveness and efficiency of existing processes procedures and systems and develop strategies for enhancing or leveraging these processes and systems throughout the company
  5. Analyzing periodically our stocks and stock turnovers
  6. Control all our 3PL’s by clear costs overviews and reporting this in clear and universal way.
  7. Work directly with decision makers and key account managers to understand, define, and document current and possible future process goals, needs, and requirements
  8. Develop a claim-process for all errors caused by our suppliers or 3PL’s
  9. Research and recommend key performance indicators in order to provide better intelligence in reporting
  10. With all above mentioned tasks we need to guarantee the best delivery performer in our market.

 


 

Logistics Employee

Job Description

 Job Title

Logistics employee

Reports To

 

Department

Logistics

(In)direct reports

Director of Operations

Approved By

HR

Approved Date

Aug 2018

 

OVERALL ROLE PURPOSE
The Logistics Employee is supporting the logistic department at every level. Knowledge of inbound and outbound shipments by air, sea and road transport is key. The Logistics employee is looking for opportunities to improve the service and reduce cost.

The task of the logistics administrative employee is to enter data into it a company-specific computer system, receiving, registering and filing documents. As well as the layout of certain documents and other administrative support tasks. In addition of a logistic administrative assistant expects that it is capable of doing business
communicating with external people and establishing broad contacts with internal customers, suppliers, carriers around all sorts of things subjects.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Coordination outbound shipments;
  • Booking outbound shipments (Road, sea and air)
  • Manage export documentation like EUR1/CVO/PackingLists
  • Administrate booking in the company systems
  • Archive transport documentation from outbound shipments
  • Request pricing for exceptional shipments
  • Ensure SOP’s are up-to-date
  1. Coordination inbound shipments;
  • Booking containers at sea in the company systems
  • Controle expected receive dates in the company systems
  • Arrange transport for a select number of suppliers
  • Arrange air shipments
  • Archive transport documentation from inbound shipments
  • Ensure SOP’s are up-to-date
  1. Close collaboration and strong communication with warehouses to ensure processes are aligned and priorities are set correctly
  2. Coordination / processing of internal sample requests to customers.
  3. Responsibility for our internal sample-room
  4. Supplier declarations, this is a yearly process to get every year the correct declarations on time to avoid any delay on shipments.

 

QUALIFICATIONS / SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to communicate analysis and recommendations (both verbal and written) in a clear and concise manner
  • Insight and skill in the process of goods receiving, storage and delivery as regards the administrative side of the process
  • Ability to respond to common inquiries or complaints
  • Reasoning ability to define problems, collect data, establish fact and draw valid conclusions
  • Sense of urgency, with the drive to get things done
  • Strong software skills (eg Word, Excel, Exact, Synery)

 

EDUCATION AND/OR EXPERIENCE and ATTITUDE

  • MBO degree
  • Excellent verbal and written communication skills in both Dutch and English
  • Ability to work closely in a team but also independent
  • Computer skills including Microsoft Word, Excel and Outlook
  • Accuracy
  • Contact willingness

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 


Sales Support

Job Description

Job Title

Sales Support

Reports To

Key Account Manager

Department

Sales Support

(In)direct reports

Approved By

HR

Approved Date

OVERALL ROLE PURPOSE
The Sales Support will focus on providing extraordinary customer service by taking a personal interest, developing relationships and creating a positive experience with each customer. The ideal candidate will interface with customers via inbound or outbound calls and emails for the purpose of resolving customers issues while practicing superior customer service and enhancing our customer’s experience.
Focus on one call resolution for all customers , ensuring all avenues for solving the customer’s issues are evaluated. Sales Support will always be ready to calmly and effectively help handle our customer’s needs or concerns.
Sales Support is responsible for quotes and after sales inquiries received from in- and external customers via all channels and to confirm all information regarding processing of request directly to the customer. It is vey important to us that this person is someone who will bring intellect creativity and problem solving skills to constantly work towards evolving the way out company operates.

ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  1. Processing orders and RMA’s
  2. Review pending orders and specific customer requests Prepare formal quotations for customers and follow up on quotations
  3. Managing incoming calls
  4. Communication with customers on orders and quotations
  5. Handle customer complaints
  6. Keep track of backorders and stock levels
  7. Providing a high level of customer service to assigned clients
  8. Being a good team player to achieve company goals together
  9. Handle your own projects/orders with consistently and with accuracy.
  10. Build and maintain knowledge on our products.
  11. Utilize Customer Relationship Management (CRM) systems to track pertinent customer opportunities and manage account base
  12. Work together with ASM to solve problems and fulfill requests for customers.
  13. Maintain a balance between company policy and customer benefit in decision making
  14. Handles issues in the best interest of both customer and company
  15. Support sales by identifying leads and opportunities
  16. Handle changes in policies and renewals
  17. Route qualified opportunities to the appropriate sales executives for further development and closure

QUALIFICATIONS / SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Can quickly calculate figures, discounts and commissions
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Ability to communicate professionally, confidentially, and effectively both verbally and in writing
  • Always having a strong belief in the mission and goals of the company.
  • Has "thick skin" and is able to handle complaints and unpleasant customers
  • Has a pleasant, patient and friendly attitude
  • Ability to set priorities
  • Strong decision making and analytical abilities
  • Commercial/selling capabilities
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Possess a strong work ethic and team player mentality
  • Fluency in written and spoken Dutch and English, third language is preferred
  • Ability to multi-task, prioritize, and manage time effectively

EDUCATION AND/OR EXPERIENCE
- MBO/HBO degree with extensive relevant working experience and outstanding commercial and professional skills
- Must work well under pressure, be able to juggle many projects simultaneously.
- Have excellent interpersonal and communication skills.
- Service –and solution minded attitude and approach excellent sense of priorities.
- Able to oversee bigger picture and bring structure to processes
- Experience with Microsoft Office and ERP systems preferred.