Frequently Asked Questions
Registering
Logging In
Updating My Account
Checking Order Status
After Placing Your Order
General Information
A:
Simply place an order from our online catalog. During the checkout process, select "register", then choose either New Customer or New User (see definitions below). You will need to fill out your customer information. When customer information is complete, we will then direct you to "Submit" your order. An e-mail will be sent to confirm your account, user, and order information.
New Customer
You are a New Customer if you have not ordered from Intros and do not have a customer number. If you are still unsure, please send an e-mail to europe@internationalhotel.com and someone will assist you.
New User

You are a New User if you have previously ordered from Intros and have a customer number but have not ordered online. If you do not know your customer number, please e-mail us at europe@internationalhotel.com and someone will provide you with that information.
A:
To obtain your customer number, please send an email to our web specialist at europe@internationalhotel.com.
A:
If you have forgotten your user name, simply e-mail us at europe@internationalhotel.com.
A:
If you have forgotten your password, simply e-mail us at europe@internationalhotel.com
A:
'Remember Me' login is a convenient online feature, which remembers your user name and password each time you return to Intros.nl. Plus, as an added security feature, we will always ask for your password before you access your sensitive account information on our site.
A:
Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was during registration. If you have forgotten your password, simply e-mail us at europe@internationalhotel.com.
Updating My Account
A:
Upon logging in, click on the "My Account" link. To update your personal information, click on the link entitled "User Information". To update your billing or shipping address, please e-mail europe@internationalhotel.com or call during business hours: 1-800-323-5686.
A:
Upon logging in, click on the "My Account" link. To update your e-mail, click on the link entitled "User Information". Enter the correct e-mail address and click "Update".
A:
Upon logging in, click on the "My Account" link. To enter a new password, click on the link entitled "User Information". Enter the new password and click "Update".
A:
To check the shipping status of any order you placed, or view your order history, simply login and click on the "My Orders" link on the menu bar to view all orders placed in the last year.
A:
An e-mail will be sent shortly after your online order has been submitted providing shipping information, tax and freight costs. If you need further information, simply login and click on the "My Orders" to view all orders placed in the last year.
A:
Yes. No matter how your order was placed, you have the ability to check order status by clicking on the "My Orders" link on the menu bar after logging in.
 
A:
Upon logging in, click on the "My Invoices". Your invoices from the past 60 days will display. To view an invoice, click VIEW. To e-mail a copy to yourself or someone else, check the box in the e-mail column then click SUBMIT in the bottom of the page and follow the instructions.
A:
For our Return and Damaged Merchandise Policy, please click here.
General Information
A:
Go to the Careers section of this website for career information.
Q:    Where can I send suggestions or comments?
A:
Click here now to view our Feedback form.